Returns & refunds

Return and refund policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. You will need your receipt or other proof of purchase.

To request a return, email Highway_ventures@hotmail.com. If your return is approved, we will provide the return address and instructions. Please do not send an item back before contacting us.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and resolve it.

Items that cannot be returned

Perishable goods, custom or special-order products, and opened personal care products may not be eligible for return. We also cannot accept returns of hazardous materials, flammable liquids, gases, or gift cards. Contact us if you are unsure whether your item is eligible.

Sale items are not eligible for a change-of-mind return. If a sale item arrives damaged, defective, or incorrect, please contact us.

Exchanges

To exchange an item, contact us first. Once the return is approved, you can place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund has been approved. For orders paid by cash on delivery, we will contact you to arrange the refund. We aim to complete approved refunds within 10 business days.

If you have not received an approved refund after 15 business days, email Highway_ventures@hotmail.com.